NITECORE products warranty service
Thank you for choosing NITECORE! In order for us to give you the high level of service you deserve, please read the following conditions carefully and be sure to keep your warranty card or original sales receipt handy for all warranty claims.
1. NITECORE’s free repair and Limited Lifetime Warranty service is provided only if the product was purchased from an authorized dealer or reseller. This applies to all NITECORE flashlights and accessories.
2. NITECORE’s warranty policy does not cover components that have been installed by an unauthorized third party or are not genuine NITECORE replacement parts.
3. Unauthorized third party repairs to any NITECOREproduct voids NITECORE’s repair service and limited lifetime warranty.
1. 18 months free replacement: Within 18 months of purchase NITECORE will, though it’s authorized agents, resellers and retailers, replace any product that fails to operate as a result of a manufacturing defect. The product will be replaced with the same model or one of equal or better performance in the unlikely event it has been discontinued.
2. Limited Lifetime Warranty: After 18 months, NITECORE provides a further 120 months (10 years) of free labour on repair should a NITECORE product cease to function through normal use. Under the LLW the customer is responsible for the cost of freight to and from the authorized repair agent (if applicable) and the cost of any replacement parts should they be required.
3. Accidental damage: If a product fails as a result of excessive usage (I.E. repeated impacts as a consequence of heavy use) or accidental damage, NITECORE, at its discretion, will provide free labour on repair, charging the customer for the cost of replacement materials only. Customers are responsible for all shipping/postage costs associated with repairs of this nature and must provide their warranty card and original sales receipt.
4. We will replace malfunction products for an upgraded product in the same series or similar performance for customers if replacement can’t be made within due time when certain products are discontinued or some other reasons.
NITECORE’s warranty service is rendered NULL AND VOID if
1. Failure or damage, which are caused by excessive dropping , unauthorized modification or reconstruction.
2. Failure or damage is caused by improper use, storage or maintenance (refer to product instruction manual).
3. Damage is caused by battery leakage.
4. Customers cannot supply either: their NITECORE warranty card or original sales receipt.
5. Failure or damage is caused by inferior quality components/parts not manufactured by NITECORE.
1. Product appearance is excluded in the warranty service.
2. If there is conflict between NITECORE’s warranty rules and other warranty service details, NITECORE’s rules will be applied.
3. The rights of the amendment, interpretation of this rules are reserved by NITECORE.
4. The rules will be applied since the release of the rules.
To guarantee a swift and effective customer service, Nitecore suggest you to contact the point of purchase for assistance. If you have any further questions regarding the use of your NITECORE product, please feel free to contact your local distributor, reseller or retailer. Alternatively, contact NITECORE directly using the details below:
Phone : +86 20 8386 2000
Fax: +86 20 8388 2723.
Thanks again for choosing NITECORE!